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Answer “where is my order?” without opening IFS

Customer service is a latency business. The difference between a good answer and a bad one is usually thirty seconds of screen navigation while someone waits on the phone.

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NgageChat — customer orders IFS Cloud connected

What is the status of customer order 5512, and is anything short?

search_ifs_pages customer order
ifs_read_data CustomerOrderSet(5512)?$expand=OrderLines

Order 5512 for Northwind Ltd is Released, promised 12 August. Two of four lines are short.

  • Line 4 has no available stock at site 100 — the next inbound PO is 88604, due 12 August
LinePartOrderedReservedStatus
1748215050Reserved
261190200120Part reserved
3550101010Delivered
474822250No stock

Pricing fields on this order were hidden because this user’s IFS permission set does not grant them.

What can NgageChat do with IFS customer orders?

NgageChat answers customer order questions from live IFS Cloud data and can enter and amend orders conversationally. Ask for an order’s delivery status, a customer’s open backlog, or which lines are short, and it queries IFS directly. Order entry, line changes and releases are written through the IFS OData REST API after you confirm them.

Last reviewed 3 August 2026 · NgageChat by EX10

What you can ask it

  • Order status, delivery dates and line-level shortfalls
  • A customer’s open order book and backlog value
  • Shipment and delivery history
  • Pricing, discounts and agreed terms on an order
  • Which orders are blocked and why

What it can change in IFS

  • Create a customer order and add order lines
  • Change quantities, dates, addresses and delivery terms
  • Release a customer order via the IFS bound action
  • Create or update customer master data and addresses
  • Add a note or attach a document to an order

Every write is shown to you as a complete summary and only executes after you approve it — then runs under your own IFS login, inside your own IFS permissions.

Try it like this

Things people actually type

What is the status of customer order 5512?
Which orders for Northwind are shipping late this week?
Enter an order for Northwind: 50 of part 74821, delivery 20 August
Break down open customer orders by site as a bar chart
Why is order 5610 blocked?
Change the delivery address on order 5512 to their Leeds site

Why it matters

The friction this removes

None of this is a failure of the ERP. It is the cost of a very large system being used occasionally by people who were trained on it once.

Order status lives in three screens

Header, lines, deliveries. Answering one customer question means visiting all of them and holding the picture in your head.

Sales asks operations, operations asks planning

A question that IFS could answer in one query instead takes three people and a day.

Order entry is training-gated

So orders arrive by email and sit until the one trained person can key them in.

IFS objects this typically touches

CustomerOrderHandlingCustomerOrderLineCustomerHandlingDeliveryHandlingShipmentHandling

Exact projections depend on your configuration and IFS release — NgageChat resolves them from its index of the IFS Cloud data model, with your custom fields read live from your environment.

FAQ

Questions about customer orders & sales

Can NgageChat enter a customer order in IFS?
Yes. It resolves the customer, parts, site and delivery terms from your IFS data, applies IFS defaults, presents the complete order for confirmation, and writes it through the OData REST API — within the signed-in user’s permissions.
Will it show prices to people who should not see them?
No. Field-level visibility follows your IFS permission set. If a user cannot see pricing in Aurena, the same fields are unavailable through chat, because the request is made with their token.
Can it explain why an order is blocked?
It reports the block reason and the underlying state from IFS, and can search the official IFS documentation to explain what that state means and what normally clears it.

Also worth reading

Inventory & stock Purchasing & suppliers Manufacturing & shop orders

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