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Aerospace & defence

Conversational access, without loosening a single control

Aerospace and defence organisations do not have an access problem to solve with software. They have a usability problem they are not allowed to solve by relaxing controls. That is the whole design constraint.

Book a demo What you can ask

How does conversational AI help aerospace & defence teams on IFS Cloud?

NgageChat brings conversational access to IFS Cloud without widening access. Each user authenticates with their own IFS account, so IFS permission sets remain the boundary; every write is confirmed on screen before it commits; and the full conversation and tool trail is logged. It can be self-hosted so nothing crosses your environment boundary.

Last reviewed 3 August 2026 · NgageChat by EX10

Who asks what

The people who would actually type into it

Maintenance / MRO

  • What is the work history on this serial number?
  • Raise a fault report against unit S-40219
  • Which jobs are awaiting parts?

Supply chain

  • Where is lot L-2291 right now?
  • What is on order against this programme?
  • Which parts are below safety stock?

Programme management

  • What is the retrofit programme costing against budget?
  • Which sub-contract lines are over?
  • Show cost by element

Today

Where the time goes

Access is deliberately tight, so usability suffers

Occasional users get the least training and the most restrictive access, which is exactly the group a hard interface punishes.

Traceability depends on complete records

Anything captured outside IFS is a gap in the trace.

Any new tool triggers a security review

Rightly. So the tool has to answer the security questions before it answers anything else.

With NgageChat

What changes

  • Compartmented access holds — with per-user sign-in, every call carries the individual’s own IFS identity
  • Confirm-before-write on every change, with the payload shown in full
  • A complete, queryable log of prompts, tool calls and outcomes
  • Deployable inside your own cloud boundary

Start here

The areas that matter most for this team

Work orders & maintenance

“Which work orders at site 100 are overdue?”

See what it can do

Inventory & stock

“What is the stock balance for part 74821 across all warehouses?”

See what it can do

Projects & finance

“Which supplier invoices are awaiting authorisation?”

See what it can do

Elsewhere in the suite: EX10 works with A&D organisations on IFS implementation, upgrade and support. IFS consulting for aerospace and defence.

FAQ

Aerospace & defence questions

Does NgageChat use a shared integration account?
Not in the browser sign-in mode, which is the one to specify for a controlled programme: users authenticate with their own IFS account and NgageChat calls IFS with that token, so compartments hold and the IFS-side audit names the individual. Other modes — embedded sessions, password-only login — use a configured connection instead and would need to be excluded explicitly. Bring this to the first conversation.
Can it run entirely inside our environment?
It can be self-hosted in your own cloud so that IFS traffic stays within your boundary. Talk to us about the specific model requirements and residency constraints for your programme.
What exactly is logged?
Each user message, each assistant reply, each tool call with its parameters and outcome, the model used, token usage, duration, and any error. The IFS-side audit is unchanged, because calls arrive as the individual user.

Other industries

Maintenance & EAM Manufacturing Field service Supply chain

Early access

See NgageChat answer a question from your own IFS environment

A 30-minute session: bring one real scenario — an overdue work order list, a fault report, a supplier lookup — and watch it run end to end. No slideware.

Book a demo See how it works