Built by people who implement IFS for a living

Why we built it

On every IFS programme there is a moment, usually a few months after go-live, where the picture becomes clear. The people who use IFS every day are fine. The people who use it occasionally — supervisors, technicians, buyers, approvers, budget holders — are not. They have access. They were trained once. And every time they need something, they either ask a colleague or work around the system.

That gap is not a training problem you can spend your way out of, because the volume of things to remember exceeds what an occasional user will ever retain. It is an interface problem. And conversation is the interface that does not need to be remembered.

Why it writes as well as reads

Because half a solution is not one. If a technician can ask what is outstanding on a pump but still has to open IFS to report the fault, nothing has changed — the record still does not get created at the moment it should. The value only appears when the conversation can finish the job.

Which is also why so much of the product is about governance. Writing to a system of record is easy to build and hard to justify. The confirmation step, the per-user authentication, the audit trail — those are not features bolted on for a security questionnaire. They are the reason the write capability is allowed to exist at all.

Who EX10 is

EX10 is a boutique consultancy founded by former IFS leaders, working across industries and geographies on IFS implementation, upgrade, integration and support. The Ngage Suite is the product side of that: five AI-native products for IFS Cloud, built by the people who spend their days inside real IFS environments.