Questions, answered without hedging

NgageChat is a conversational AI interface for IFS Cloud ERP. You type a request in plain English and it finds the right IFS projection, reads or writes the record through the IFS OData REST API, and answers in plain language. It handles both questions ("which purchase orders are late?") and transactions ("create a fault report for pump P-114"), and it is part of the Ngage Suite by EX10.

Yes. NgageChat queries IFS Cloud live at the moment you ask — no data warehouse, no nightly extract, no replica. Ask for records, filters, totals or a breakdown and it builds the OData query, runs it against your environment and returns the result as text, a table or a chart.

It can change data. NgageChat creates, updates and deletes records, runs bound actions such as release and approve, and calls action imports for wizard-style flows like expense sheets and invoices. Every write is shown to you as a summary and only executes after you confirm it.

Each person signs in with their own IFS account over OpenID Connect, and NgageChat calls IFS Cloud with that user’s access token. IFS enforces permissions exactly as it does in Aurena, so a user cannot read or change anything through chat that they could not read or change through the normal interface.

Generic assistants do not know IFS. NgageChat carries an index of the IFS Cloud data model — projections, entity sets, required fields, enums, list-of-values and endpoint schemas — resolves defaults through the entity’s _Default() function, reads your custom fields live, and handles IFS specifics such as ETag concurrency, bound actions and action imports. Those details are the difference between a write that succeeds and a 400.

Field values are resolved against your system in a fixed order: enum values first, then list-of-values, then a plain text box if neither exists. NgageChat is explicitly built never to offer fabricated dropdown options, and it will tell you it could not find valid values rather than making them up.

No. NgageChat talks to IFS Cloud through standard OData REST APIs. There are no core modifications, no database access and no custom entities to install, so your upgrade path stays clean.

Yes. A semantic search over official IFS Cloud documentation returns explanations along with the relevant diagrams and screenshots. It is the difference between "here are your overdue work orders" and "here is how work order scheduling actually decides that".

Run it in your own cloud so IFS traffic stays inside your boundary, or have EX10 host it for you. Conversations are stored for history and audit; your IFS credentials are exchanged directly between the user and IFS.

It ships with built-in domain expertise for ten areas: work orders and maintenance, supply chain and purchasing, manufacturing and shop orders, service management, projects, finance and invoices, CRM and cases, HR and expenses, fixed assets, and sales and sub-contracts. Beyond those it can reach any projection your IFS environment exposes, because it discovers the data model rather than shipping a fixed list.

No. NgageChat does not alter your agreement with IFS — every person still needs whatever IFS entitlement your licence requires for the data they touch, and IFS offers tiers below full user. What NgageChat removes is the training and navigation burden, not the licence. Confirm the right tier with IFS or your partner before rollout.

No. NgageChat is an independent product built by EX10 that integrates with IFS Cloud through published REST APIs. IFS, IFS Cloud, IFS.ai and IFS Aurena are trademarks of IFS AB or its affiliates, and NgageChat is not affiliated with, endorsed by or sponsored by IFS AB.

NgageChat is generally available to IFS customers and partners in Summer 2026 — the third quarter of the calendar year — with early access open now. Early-access customers run it against their own IFS environment and their own scenarios.