IFS Cloud chatbot

An IFS Cloud chatbot that reads and writes real records

Most things called an ERP chatbot answer questions and stop. NgageChat queries your live IFS Cloud data and then does the thing — raises the fault report, updates the date, releases the order — under your own IFS login.

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NgageChat — IFS Cloud IFS Cloud connected

Which purchase orders from Acme are still awaiting delivery?

ifs_search_lov supplier "Acme" → 1042

ifs_read_data $filter=VendorNo eq '1042' and Objstate ne 'Closed'

Six open POs with Acme Industrial. Three are past their promised date.

PO	Part	Qty	Promised
88421	74821	40	28 Jul
88512	61190	200	31 Jul
88604	74821	40	12 Aug

Push 88421 to 15 September

Confirm update

PO: 88421
Field: PromisedDeliveryDate
From: 2026-07-28
To: 2026-09-15

Yes, create it Change something

PO 88421 updated

ETag checked before writing. Change recorded against your IFS user.

What is an IFS Cloud chatbot?

An IFS Cloud chatbot is a chat interface that reads and writes real IFS records instead of only answering documentation questions. NgageChat connects to IFS Cloud through standard projections and OData REST, executes as the signed-in user, confirms every write on screen before it commits, and records the whole exchange for audit.

Last reviewed 3 August 2026 · NgageChat by EX10

Three different things get called a chatbot

Which kind do you actually need?

The word covers everything from a help panel to a scripted intent tree to a transactional interface. They are not substitutes for each other.

Kinds of conversational interface for IFS Cloud

Capability	Documentation assistant	Scripted intent bot	NgageChat
Explains how IFS works	Yes	No	Yes
Answers from your live records	No	Within scripted flows	Yes — any projection you can access
Handles a phrasing nobody anticipated	Yes	No	Yes
Creates and updates records	No	Within scripted flows	Yes, after you confirm
Runs IFS actions (release, approve)	No	Rarely	Yes, within your permissions
Coverage grows without new dialogue design	—	No	Yes — it discovers the API at run time

Scroll the table sideways to see every column.

Verified against vendor documentation on 3 August 2026. IFS ships two release updates a year, so treat any comparison as dated. Full detail in Does IFS Cloud have a chatbot?

Why this one works

It discovers your IFS instead of assuming it

27 native IFS tools resolve the right projection, learn what each endpoint expects, and execute against your OData REST API — which is why the writes land.

The real data model, plus your fields

Required fields, enums and list-of-values come from a curated index of IFS Cloud rather than guesswork, and your custom fields are read live from your environment.

Your identity, your permissions

Each person signs in through IFS. The chatbot cannot exceed what that person could do in Aurena, because IFS enforces it.

Nothing writes unseen

The complete payload is shown before anything commits, and you can amend a value in the conversation.

Everything recorded

Prompt, tool calls, parameters, results, model, timings and errors — enough to reconstruct what happened.

By area

What you can ask an IFS chatbot to do

Work orders & maintenance Purchasing & suppliers Customer orders & sales Inventory & stock Manufacturing & shop orders Projects & finance HSE & field reporting IFS how-to answers

FAQ

IFS Cloud chatbot questions

What is an IFS Cloud chatbot?

An IFS Cloud chatbot is a chat interface over IFS Cloud ERP that lets people ask for data and request changes in plain language instead of navigating screens. The useful ones connect to your live IFS environment through the OData REST API, so answers come from your actual records rather than from documentation or a cached copy.

Does IFS Cloud have a built-in chatbot?

IFS Cloud includes IFS.ai Copilot, an in-product assistant first released with 24R1. IFS’s own 25R2 documentation describes it as designed for informational and advisory purposes and states that it does not perform direct transactions, answering from IFS documentation. NgageChat is a separate product that queries live records and completes transactions.

Can an IFS chatbot create records, or only answer questions?

Most cannot. NgageChat can: it creates, updates and deletes records and runs IFS bound actions such as release and approve, through the same OData REST APIs Aurena uses. Every write is shown as a complete summary and only executes after you approve it.

What happened to IFS Aurena Bot?

Aurena Bot was IFS’s earlier conversational assistant, available from IFS Applications 10 and able to handle simple transactions across channels such as Teams. IFS Community moderators now direct Aurena Bot questions towards IFS.ai Copilot — a community signal rather than a published deprecation notice. If you used Aurena Bot for conversational transactions, NgageChat is the closest functional successor.

Do we need to install anything into IFS?

No. NgageChat talks to standard IFS OData REST APIs. There is no database connection, no custom entity and no core modification, so nothing has to be re-applied after an IFS release update.

Is a chatbot secure enough for a production ERP?

It depends entirely on whose identity it uses, which is the first thing to establish about any such product. With browser sign-in, NgageChat authenticates each person with their own IFS account and calls IFS with that token, so IFS enforces permissions exactly as it does in Aurena. Other deployment modes behave differently — the security page sets out which is which.

Early access

See NgageChat answer a question from your own IFS environment

A 30-minute session: bring one real scenario — an overdue work order list, a fault report, a supplier lookup — and watch it run end to end. No slideware.

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