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Field service

IFS in a technician’s pocket, without teaching them IFS

Field technicians are the least-trained and most time-pressed IFS users in any organisation, and they are the ones generating the data everyone else depends on. That is a design problem.

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How does conversational AI help field service teams on IFS Cloud?

NgageChat puts IFS Cloud within reach of field service technicians through conversation. From a phone, a technician asks what the job is, whether the part is in the van or the nearest store, and what happened last time — then reports the work back by describing it. Everything is written to IFS under their own login.

Last reviewed 3 August 2026 · NgageChat by EX10

Who asks what

The people who would actually type into it

Field technician

  • What is on my job list today?
  • Is part 74821 in stock at the Leeds store?
  • What was done on this unit last visit?

Service coordinator

  • Which jobs are still open past their SLA?
  • Move job 8812 to tomorrow morning
  • Who is closest to the Bradford site?

Service manager

  • What is our first-time fix rate this month?
  • Show open service requests by priority
  • Which contracts are consuming the most labour?

Today

Where the time goes

Paperwork happens in the van at 6pm

Or the next morning, or never. The further reporting drifts from the job, the less accurate it gets.

Technicians phone the office to ask the system a question

Two people’s time to answer something IFS already knows.

History is unreachable at the point it matters

Standing in front of the asset is exactly when previous work orders would be useful, and exactly when they are hardest to get.

With NgageChat

What changes

  • Job and asset history available at the asset, by asking
  • Parts checked across stores before a wasted return visit
  • Work reported while the detail is still fresh
  • Less coordinator time spent as a human API to IFS

Start here

The areas that matter most for this team

Work orders & maintenance

“Which work orders at site 100 are overdue?”

See what it can do

Inventory & stock

“What is the stock balance for part 74821 across all warehouses?”

See what it can do

HSE & field reporting

“Report a near miss — pallet fell from a rack in bay A-12, nobody hurt”

See what it can do

Elsewhere in the suite: NgageEase handles offline-first, structured capture on the frontline; NgageChat handles the open-ended questions. offline mobile forms for the capture side.

FAQ

Field service questions

Do technicians need IFS training to use it?
No — that is the point. They need an IFS account, because their permissions come from it. They do not need to know which screen a fault report lives on, what a projection is, or which of eleven fields is mandatory.
What happens when a technician has no signal?
NgageChat queries IFS live, so it needs connectivity. For genuinely offline capture — a form filled in a basement and synced later — NgageEase is the suite’s offline-first product.
Can a technician close a job by chat?
Yes, where their IFS permissions allow it. Completing and closing work orders are IFS bound actions that NgageChat can call after showing exactly what it is about to do.

Other industries

Maintenance & EAM Manufacturing Supply chain Energy & utilities

Early access

See NgageChat answer a question from your own IFS environment

A 30-minute session: bring one real scenario — an overdue work order list, a fault report, a supplier lookup — and watch it run end to end. No slideware.

Book a demo See how it works