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Supply chain

Stock cover, late POs and order status — just ask

Supply chain runs on a hundred small lookups a day. Each one is thirty seconds in IFS if you know where to look, and five minutes if you do not. Multiply that by everyone.

Book a demo What you can ask

How does conversational AI help supply chain teams on IFS Cloud?

NgageChat answers IFS Cloud supply chain questions conversationally: stock balance and availability across sites, overdue purchase orders by supplier, customer order backlog, and shortages against demand. It queries IFS live through the OData REST API and can create requisitions, update dates and release orders inside the user’s IFS permissions.

Last reviewed 3 August 2026 · NgageChat by EX10

Who asks what

The people who would actually type into it

Buyer

  • Which POs from Acme are still awaiting delivery?
  • Raise a requisition for 20 bearings, needed Friday
  • Push line 2 on PO 88421 to 15 September

Stores / warehouse

  • What is the balance for part 74821 across all warehouses?
  • Where is lot L-2291?
  • Which parts are below safety stock?

Customer service

  • What is the status of order 5512?
  • Why is order 5610 blocked?
  • When can we promise part 74822?

Supply chain manager

  • Show late deliveries by supplier as a bar chart
  • What is our open PO commitment?
  • Which parts drove the most stockouts?

Today

Where the time goes

The supply chain runs on relayed answers

Customer service asks planning, planning asks purchasing, purchasing looks it up. Three people and an hour for something the system could have answered in one query.

Small lookups are the whole job

Nobody schedules time for a hundred thirty-second questions a day, and nobody notices what they add up to until someone measures it.

The answer arrives after the commitment

A promise date gets given on the phone, then checked afterwards. Occasionally the check disagrees, and by then it is a customer conversation rather than a data one.

With NgageChat

What changes

  • Stock and PO questions answered by the person who has them
  • Cross-site availability visible without knowing how to look
  • Date changes and requisitions raised in the conversation that surfaced the need
  • Fewer shadow spreadsheets, because the real system finally answers quickly

Start here

The areas that matter most for this team

Inventory & stock

“What is the stock balance for part 74821 across all warehouses?”

See what it can do

Purchasing & suppliers

“Which purchase orders from Acme are still awaiting delivery?”

See what it can do

Customer orders & sales

“What is the status of customer order 5512?”

See what it can do

Elsewhere in the suite: For unattended intake and processing rather than human-initiated questions, NgageFlow is the suite’s workflow product. automate order intake end to end.

FAQ

Supply chain questions

Does NgageChat need a data warehouse to answer supply chain questions?
No. Every query runs against IFS Cloud live at the moment you ask, through the OData REST API. There is no replica to build, no sync to schedule and no window where your answer is stale.
Can it aggregate — totals, breakdowns, charts?
Yes, within what your IFS permissions allow you to read. Ask for a breakdown by supplier, site or period and it renders a bar, line, area, pie or donut chart from the live result.
How is this different from a report?
A report is a durable, scheduled, shareable artefact. This is an answer to the question you have right now, including the follow-up you did not know you would need. Both have their place.

Other industries

Maintenance & EAM Manufacturing Field service Energy & utilities

Early access

See NgageChat answer a question from your own IFS environment

A 30-minute session: bring one real scenario — an overdue work order list, a fault report, a supplier lookup — and watch it run end to end. No slideware.

Book a demo See how it works