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Energy & utilities

Regulated assets, distributed crews, one way to ask

Energy and utility operations are geographically spread, heavily regulated and asset-critical. The people closest to the asset are furthest from the ERP, and the record of what happened is the compliance evidence.

Book a demo What you can ask

How does conversational AI help energy & utilities teams on IFS Cloud?

NgageChat gives energy and utility teams conversational access to IFS Cloud from wherever the asset is. Crews check asset history and outstanding work, record readings and report incidents by describing them; every action is executed under the individual’s own IFS login and logged, which matters when the record is also the compliance evidence.

Last reviewed 3 August 2026 · NgageChat by EX10

Who asks what

The people who would actually type into it

Field crew

  • What work is outstanding on substation SS-14?
  • Record a meter reading of 14,820 hours on generator G-7
  • Report a near miss at the compound

Asset engineer

  • Show failure history for the transformer fleet
  • Which assets are overdue for statutory inspection?
  • What was replaced on SS-14 last outage?

Compliance

  • Which inspections were completed late this quarter?
  • Show incidents by category this year
  • Who signed off work order 3391?

Today

Where the time goes

The evidence is a photo on someone’s phone

And the compliance record says the inspection happened but not what was found.

Crews work where the ERP is hardest to reach

A substation compound is not a place anyone navigates Aurena.

Statutory dates are tracked in parallel

In a spreadsheet, because the IFS view is a report someone has to run.

With NgageChat

What changes

  • Readings and inspections captured at the asset, not at the depot
  • Asset history reachable in the field, before the work starts
  • Every action attributable to a named IFS user with a timestamp
  • Fewer parallel trackers competing with the system of record

Start here

The areas that matter most for this team

Work orders & maintenance

“Which work orders at site 100 are overdue?”

See what it can do

HSE & field reporting

“Report a near miss — pallet fell from a rack in bay A-12, nobody hurt”

See what it can do

IFS how-to answers

“How does IFS calculate work order scheduling?”

See what it can do

Elsewhere in the suite: EX10 runs IFS health checks if the underlying configuration needs attention before a rollout. have the estate reviewed first.

FAQ

Energy & utilities questions

Is there an audit trail for regulated work?
Yes. Every user message, assistant reply and tool call is logged with a timestamp and outcome, and because calls reach IFS as the signed-in user, IFS records its own audit exactly as it does for Aurena activity.
Can we keep the data inside our own boundary?
Yes. NgageChat can be self-hosted in your own cloud so IFS traffic never leaves your environment. See security and permissions for the deployment and data-handling detail.
Does it handle statutory inspection tracking?
It answers questions against the maintenance and object data you already hold in IFS — what is overdue, what was found, what was signed off. It does not add a separate compliance system.

Other industries

Maintenance & EAM Manufacturing Field service Supply chain

Early access

See NgageChat answer a question from your own IFS environment

A 30-minute session: bring one real scenario — an overdue work order list, a fault report, a supplier lookup — and watch it run end to end. No slideware.

Book a demo See how it works